Cisco Cisco IP Contact Center Release 4.6.1

software does not remove the record from the central and local database. Instead, the system
software sets the record's Deleted field to Y to indicate that it is logically deleted.

Logical deletion ensures that any references to the record — for example, references to a skill
group in call detail records — remain valid. However, the Configuration Manager and the Script
Editor treat the record as though it were deleted.

Deletion Dependencies

How a configuration tool processes a record deletion request depends on whether, and how, the
record is referenced by other configuration records:

•

If no other records reference the current record, the configuration tool deletes the record.

•

If other records reference the current record — and the configuration tool can neither modify
the references nor delete the other records — the configuration tool does not delete the record.

Administering Deleted Records

The Configuration Manager lets you view logically deleted records. It also allows you to
permanently delete these records.

How to View Deleted Records

To view deleted records, perform the following:

In Configuration Manager menu, select Tools > Miscellaneous Tools > Deleted Objects. The
Deleted Objects dialog appears, indicating the tables in which records are marked for deletion
and the number of records so marked.

To see the specific records marked for deletion within a table, double-click on a table name. If
you double-click on a table name entry, a list window appears showing records from that table
that are marked for logical deletion.

To remove a record(s) from the database entirely, select it in the list (or use the Select All button
to select all) and click Delete Permanently. The Configuration Manager displays a message
indicating the operation completed.

You must have access rights to a record to be able to delete it permanently.

Click Close to close the dialog.

Configuration Guide for Cisco Unified ICM/Contact Center Enterprise and Hosted Release 8.0(2)