Cisco Cisco Unified Contact Center Enterprise 8.5(1)

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Network VRU Explorer

Select the tool you need:

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Use the Label Bulk tool to configure many labels at a time.

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Use the Label List tool to configure individual labels for any network targets.

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Use the preceding Explorer tools to configure labels for a specific network target (services,
service arrays, skill groups, translation routes, agents, announcements, network VRUs).

Enter values for the following fields. Use the online help if you have questions:

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Routing Client. (required) The enterprise name of the routing client that can receive this
label.

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Label. (required)

The literal string of characters to be returned to the routing client.

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Label Type. (required)

The type of label. The valid types depend on the type of the routing client. For more
information, see the descriptions of label types in the "

table.

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(selection list) Indicates the type of the network target associated with the label: Network
Announcement, PBX/ACD Peripheral (that is, a peripheral target), a device target, a scheduled
target, or a network VRU.

Note: The Target type is a filter for the Network target field. The Target type selected is not
retained unless a Network target is selected.

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Network target. (list and bulk tools only)

(selection list) Indicates the announcement, peripheral target, or scheduled target associated
with the label.

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Customer. (list and bulk tools only)

The customer associated with the label.

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Description. Any other information you want about the label.

 table lists which targets are valid for each label type.

Configuration Guide for Cisco Unified ICM/Contact Center Enterprise and Hosted Release 8.0(2)