Cisco Cisco E-Mail Manager Unity Integration Option Guía De Diseño
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Cisco Unified Contact Center Enterprise 7.5 SRND
Chapter 12 Bandwidth Provisioning and QoS Considerations
Bandwidth Provisioning
Unified ICM Central Controller to Unified IP IVR or Unified CVP PG
A tool is accessible to Cisco partners and Cisco employees for computing the bandwidth needed between
the ICM Central Controller and the IP IVR PG. This tool is called the VRU Peripheral Gateway to ICM
Central Controller Bandwidth Calculator, and it is available (with proper login authentication) through
the Cisco Steps to Success Portal at
the ICM Central Controller and the IP IVR PG. This tool is called the VRU Peripheral Gateway to ICM
Central Controller Bandwidth Calculator, and it is available (with proper login authentication) through
the Cisco Steps to Success Portal at
At this time, no tool exists that specifically addresses communications between the Unified ICM Central
Controller and the Cisco Unified Customer Voice Portal (Unified CVP) PG. Testing has shown, however,
that the tool for calculating bandwidth needed between the Unified ICM Central Controller and the
Unified IP IVR PG will also produce accurate measurements for Unified CVP if you perform the
following substitution in one field:
Controller and the Cisco Unified Customer Voice Portal (Unified CVP) PG. Testing has shown, however,
that the tool for calculating bandwidth needed between the Unified ICM Central Controller and the
Unified IP IVR PG will also produce accurate measurements for Unified CVP if you perform the
following substitution in one field:
For the field labeled Average number of RUN VRU script nodes, substitute the number of Unified
ICM script nodes that interact with Unified CVP.
ICM script nodes that interact with Unified CVP.
Private Network Bandwidth
is a worksheet to assist with computing the link and queue sizes for the private network.
Definitions and examples follow the table.
Note
Minimum link size in all cases is 1.5 Mbps (T1).
If one dedicated link is used between sites for private communication, add all link sizes together and use
the Total Link Size at the bottom of
the Total Link Size at the bottom of
. If separate links are used, one for Router/Logger Private
and one for PG Private, use the first row for Router/Logger requirements and the bottom three (out of
four) rows added together for PG Private requirements.
four) rows added together for PG Private requirements.
Table 12-5
Worksheet for Calculating Private Network Bandwidth
Component
Effective
BHCA
BHCA
Multiplication
Factor
Factor
Recommended
Link
Link
Multiplication
Factor
Factor
Recommended
Queue
Queue
Router + Logger
30
0.8
Total Router+Logger
High-Priority Queue
Bandwidth
High-Priority Queue
Bandwidth
Unified CM PG
100
0.9
Add these three
numbers together
and total in the
shaded box below
to get the PG
High-Priority
Queue bandwidth.
numbers together
and total in the
shaded box below
to get the PG
High-Priority
Queue bandwidth.
Unified IP IVR
PG
PG
60
0.9
Unified CVP PG
120
0.9
Unified IP IVR
or Unified CVP
Variables
or Unified CVP
Variables
((Number of
Variables
Variables
Average
Variable Length) /
40)
40)
0.9
Total Link Size
Total PG
High-Priority Queue
Bandwidth
High-Priority Queue
Bandwidth