Cisco Cisco Unified Contact Center Enterprise 8.5(1) Guía Del Usuario

ICM WebView Online Help 

Call Type Reports

caltyp20: Call Type Real Time Report

The number of tasks of this type that ICM software routed to the Busy target 

during the half-hour interval.
Derived from: Call_Type_Real_Time.ReturnBusytoHalf

The number of tasks of this type that ICM software routed to the Ring target 

during the half-hour interval.
Derived from: Call_Type_Real_Time.ReturnRingtoHalf

The number of tasks of this type that ICM software used default routing for 

during the half-hour interval.
Derived from: Call_Type_Real_Time.ICRDefaultRoutedtoHalf

The number of tasks of this type for which the IXC used default routing during 

the current half-hour interval. For pre-routed tasks, the carrier decides where 

to route the task.
Derived from: Call_Type_Real_Time.NetworkDefaultRoutedToHalf

The number of tasks that executed a Requalify or Call Type node and 

overflowed to another call type.
Derived from: Call_Type_Real_Time.OverflowOutToHalf

The total for each field for all call types.