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Cisco Cisco Unified Contact Center Enterprise 8.5(1) Guía Del Usuario

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8-12
ICM WebView Online Help 
Call Type Reports
caltyp24: Call Type Real Time All Fields Report
Avg Router Delay Q Now
The average number of seconds spent in the CallRouter queue for tasks of this 
type that are currently in queue.
Derived from: Call_Type_Real_Time.AvgRouterDelayQNow
Avg Router Delay Q 5
The average number of seconds spent in the CallRouter queue for tasks of this 
type that were removed from the queue during the five-minute interval.
Derived from: Call_Type_Real_Time.AvgRouterDelayQTo5
Avg Router Delay Q Today
The average number of seconds spent in the CallRouter queue for tasks of this 
type that were removed from the queue since midnight.
Derived from: Call_Type_Real_Time.AvgRouterDelayQToday
Tasks Routed Today
The number of tasks of this type that have been routed since midnight.
Derived from: Call_Type_Real_Time.CallsRoutedToday
Tasks Routed 30
The number of tasks of this type that have been routed during the current 
half-hour interval.
Derived from: Call_Type_Real_Time.CallsRoutedToHalf
Error Count Today
The number of errors for tasks of this type since midnight.
Derived from: Call_Type_Real_Time.ErrorCountToday
Error Count 30
The number of errors for tasks of this type during the current half-hour 
interval.
Derived from: Call_Type_Real_Time.ErrorCountToHalf
ICR Default Routed Today
The number of tasks of this type for which the ICM software used default 
routing since midnight.
Derived from: Call_Type_Real_Time.ICRDefaultRoutedToday
ICR Default Routed 30
The number of tasks of this type for which the ICM used default routing during 
the current half-hour interval.
Derived from: Call_Type_Real_Time.ICRDefaultRoutedToHalf