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Call Type Reports

caltyp24: Call Type Real Time All Fields Report

The total number of seconds tasks of this type spent in the CallRouter queue 

since midnight.
Derived from: Call_Type_Real_Time.RouterQueueWaitTimeToday

The script currently scheduled for the call type.
Derived from: Call_Type_Real_Time.ScriptID

The number of tasks routed with an announcement node during the half-hour 

period. 
Derived from: Call_Type_Real_Time.NetworkAnnouncementToHalf

The number of tasks routed with an announcement node today.
Derived from: Call_Type_Real_Time.NetworkAnnouncementToday

The sum of answer wait time in seconds for all tasks answered for this call 

type during the five-minute interval. 
Derived from: Call_Type_Real_Time.AnswerWaitTimeTo5

The number of tasks of this call type handled for the service ending during the 

five-minute interval. 
Derived from: Call_Type_Real_Time.CallsHandledTo5

The total number of tasks of this call type that were removed from queue 

during the five-minute interval (used to calculate expected delay). 
Derived from: Call_Type_Real_Time.CallsLeftQTo5

The number of tasks of this call type offered during the five-minute interval. 

Tasks Offered = tasks handled + tasks abandoned + return busy + return ring 

+ default treatment + network routed + overflow out.
Derived from: Call_Type_Real_Time.CallsOfferedTo5

The sum of delay time of abandoned tasks in queue for this call type during 

the five-minute interval.
Derived from: Call_Type_Real_Time.DelayQAbandTimeTo5