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Cisco Cisco Unified Contact Center Enterprise 8.5(1) Guía Del Usuario

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ICM WebView Online Help
Call Type Reports
caltyp24: Call Type Real Time All Fields Report
 
Offered Today
A running total of incoming tasks plus internal tasks of this call type offered to 
this service since midnight. 
Derived from: Call_Type_Real_Time.CallsOfferedToday
Handle Time Today
The total handle time in seconds for all tasks of this call type ending since 
midnight.
Derived from: Call_Type_Real_Time.HandleTimeToday
Service Level Aband Today
The number of tasks of this call type abandoned within the service level since 
midnight.
Derived from: Call_Type_Real_Time.ServiceLevelAbandToday
Service Level Offered Today
The number of tasks of this call type answered or abandoned since midnight. 
Derived from: Call_Type_Real_Time.ServiceLevelCallsOfferedToday
Service Level Tasks Today
A running total of tasks of this call type handled within the service level today. 
Derived from: Call_Type_Real_Time.ServiceLevelCallsToday
Service Level Today
The cumulative ICM service level for this call type since midnight. This is 
derived from ServiceLevelCallsToday and ServiceLevelCallsOfferedToday. 
Derived from: Call_Type_Real_Time.ServiceLevelToday
Talk Time Today
A running total of talk time in seconds for tasks of this call type ending since 
midnight.
Derived from: Call_Type_Real_Time.TalkTimeToday
Ans Wait Time 30
The sum of answer wait time in seconds for all tasks of this call type that were 
answered during the half-hour interval.
Derived from: Call_Type_Real_Time.AnswerWaitTimeHalf
Handled 30
The total number of tasks of this call type handled during the half-hour 
interval. 
Derived from: Call_Type_Real_Time.CallsHandledHalf