Cisco Cisco Unified Contact Center Enterprise 8.5(1) Guía Del Usuario

Cisco

1-11

ICM WebView Online Help

About ICM WebView reports

Media Routing Domain Reports

Agent Team

Reports

agteam02: Agent Team Status Report, page 6-181

agteam03: Agent Team Media Logout Status Report, page 6-192

agteam04: Agent Task Detail Activity Report, page 6-193

agteam05: Agent Task Detail Performance Report, page 6-197

agteam20: Agent Team Real Time Report, page 6-184

agteam21: Agent Team Task Summary Half Hour Report, page 6-203

agteam22: Agent Team Task Summary Daily Report, page 6-207

agteam23: Agent Team Performance Summary Half Hour Report, page 6-211

agteam24: Agent Team Performance Summary Daily Report, page 6-214

agteam25: Agent Team Consolidated Half Hour Report, page 6-218

agteam26: Agent Team Consolidated Daily Report, page 6-222

agteam27: Agent Team Historical All Fields Report, page 6-226

agteam28: Agent Team Real Time All Fields Report, page 6-188

Agent

Peripheral

Reports

agtper03: Agent Peripheral Media Logout Status Report, page 6-71

agtper04: Agent Peripheral Task Detail Activity Report, page 6-73

agtper05: Agent Peripheral Task Detail Performance Report, page 6-77

agtper20: Agent Peripheral Real Time Report, page 6-64

agtper21: Agent Peripheral Task Summary Half Hour Report, page 6-82

agtper22: Agent Peripheral Task Summary Daily Report, page 6-86

agtper23: Agent Peripheral Performance Summary Half Hour Report, page 6-90

agtper24: Agent Peripheral Performance Summary Daily Report, page 6-94

agtper25: Agent Peripheral Consolidated Half Hour Report Template, page 6-98

agtper26: Agent Peripheral Consolidated Daily Report, page 6-102

Table 1-2 Reports that Apply Across Media Routing Domains (continued)