Cisco Cisco Unified Contact Center Enterprise 8.5(1) Guía Del Usuario
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ICM WebView Online Help
About ICM WebView reports
Media Routing Domain Reports
• Skill_Group_Half_Hour data for all X skill groups. For example: the total
time spent processing tasks associated with an X skill group that were
completed in the given half hour interval and the total number of tasks
associated with the skill group that were begun in this half hour interval.
• Service_Half_Hour data for all X services. For example: the total number of
tasks associated with an X service that were completed in the given half hour
interval and the total time that agents spent processing tasks associated with
an X service in this half hour interval.
lists the reports that apply across media routing domains.
Table 1-2 Reports that Apply Across Media Routing Domains
Agent
Reports