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Cisco Cisco Unified Contact Center Enterprise 8.5(1) Guía Del Usuario

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Call Type Reports
caltyp24: Call Type Real Time All Fields Report
 
Hold Time 5
The total hold time in seconds for tasks of this call type ending during the 
current five-minute interval. 
Derived from: Call_Type_Real_Time.HoldTimeTo5
Hold Time 30
The total hold time in seconds for tasks of this call type ending during the 
current half-hour interval. 
Derived from: Call_Type_Real_Time.HoldTimeHalf
Hold Time Today
The total hold time in seconds for tasks of this call type ending since midnight. 
Derived from: Call_Type_Real_Time.HoldTimeToday
Overflow Out 30
The number of tasks of this call type overflowed out of a service during the 
current half-hour interval. 
Derived from: Call_Type_Real_Time.OverflowOutHalf
Overflow Out 5
The number of tasks of this call type overflowed out of a service during the 
current five-minute interval 
Derived from: Call_Type_Real_Time.OverflowOutTo5
Overflow Out Today
The number of tasks of this call type overflowed out a service since midnight. 
Derived from: Call_Type_Real_Time.OverflowOutToday
Report Summary
The totals for each field in the report.