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Cisco Cisco Unified Contact Center Enterprise 8.5(1) Guía Del Usuario

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10-27
ICM WebView Online Help
Service Reports
entsvc23: Enterprise Service Real Time All Fields Report
 
Answered5
The number of tasks to the service answered by agents during the current 
five-minute interval. 
Derived from: Service_Real_Time.CallsAnsweredTo5 
Answered Today
The number of tasks to the service answered by agents since midnight. 
Derived from: Service_Real_Time.CallsAnsweredToday 
Handled
The number of tasks handled on the service during the current half-hour 
interval. 
Derived from: Service_Real_Time.CallsHandledHalf 
Handled5 
The number of tasks handled for the service during the current five-minute 
interval. 
Derived from: Service_Real_Time.CallsHandledTo5 
Handled Today 
The number of tasks handled on the service since midnight. 
Derived from: Service_Real_Time.CallsHandledToday 
Incoming30 
The number of incoming tasks for this service during the current half-hour 
interval. Incoming tasks include only Inbound ACD tasks arriving on trunks 
(that is, tasks that are not internally generated).
Derived from: Service_Real_Time.CallsIncomingHalf 
Incoming5 
The number of incoming tasks to the service during the current five-minute 
interval. Incoming tasks include only Inbound ACD tasks arriving on trunks 
(that is, tasks that are not internally generated).
Derived from: Service_Real_Time.CallsIncomingTo5 
Incoming Today 
The number of incoming tasks for this service since midnight. Incoming tasks 
include only Inbound ACD tasks arriving on trunks (that is, tasks that are not 
internally generated). 
Derived from: Service_Real_Time.CallsIncomingToday