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Cisco Cisco Unified Contact Center Enterprise 8.5(1) Guía Del Usuario

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ICM WebView Online Help 
Service Reports
entsvc23: Enterprise Service Real Time All Fields Report
In Now
The number of incoming tasks for the service currently in progress. 
Derived from: Service_Real_Time.CallsInNow 
In Progress
The number of inbound and outbound tasks currently that had previously been 
offered (for example, tasks being played an announcement, queued tasks, or 
connected tasks) and are currently being handled for the service.
Derived from: Service_Real_Time.CallsInProgress 
Left5 
The number of tasks to the service that were removed from queue during the 
current five-minute interval (used to calculate expected delay). 
Derived from: Service_Real_Time.CallsLeftQTo5 
Offered30 
The number of incoming tasks plus internal tasks offered on this service 
during the current half-hour interval. 
Derived from: Service_Real_Time.CallsOfferedHalf 
Offered5 
The number of tasks offered to the service during the current five-minute 
interval. 
Derived from: Service_Real_Time.CallsOfferedTo5 
Offered Today 
The number of incoming tasks plus internal tasks offered on this service since 
midnight. 
Derived from: Service_Real_Time.CallsOfferedToday 
Out30
The number of outbound tasks made by agents for the service during the 
current half-hour interval.
Derived from: Service_Real_Time.CallsOutHalf
Out Now
The number of outbound tasks by agents for the service that are currently in 
progress.
Derived from: Service_Real_Time.CallsOutNow