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Cisco Cisco Unified Contact Center Enterprise 8.5(1) Guía Del Usuario

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Service Reports
entsvc23: Enterprise Service Real Time All Fields Report
 
Overflow In30
The number of tasks the peripheral overflowed into this service during the 
current half-hour interval.
Derived from: Service_Real_Time.OverflowInHalf
Overflow In5
The number of tasks the peripheral overflowed into this service during the 
current five-minute interval.
Derived from: Service_Real_Time.OverflowInTo5
Overflow In Mode
The service accepts overflow in tasks if the delay for the longest delayed task 
is less then this value. If 0, the service always accepts overflow in tasks; if 
127, the service never accepts overflow in tasks.
Derived from: Service_Real_Time.OverflowInMode
Overflow In Now 
The number of overflowed in tasks now in queue or in progress for the service. 
Derived from: Service_Real_Time.OverflowInNow 
Overflow In Today 
The number of tasks overflowed into this service since midnight.
Derived from: Service_Real_Time.OverflowInToday
Overflow Out30 
The number of tasks overflowed out of this service during the current 
half-hour interval.
Derived from: Service_Real_Time.OverflowOutHalf
Overflow Out Mode 
The service attempts to overflow out tasks if the delay for the longest delayed 
task is greater than this value. If 0, the service attempts to overflow out all 
tasks; if 127, the service never attempts to overflow out tasks.
Derived from: Service_Real_Time.OverflowOutMode
Overflow Out Now 
The number of overflowed out tasks for the service now in queue or in 
progress elsewhere. 
Derived from: Service_Real_Time.OverflowOutNow