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Cisco Cisco Unified Contact Center Enterprise 8.5(1) Guía Del Usuario

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ICM WebView Online Help 
Service Reports
entsvc23: Enterprise Service Real Time All Fields Report
Overflow Out5 
The number of tasks overflowed out of this service during the current 
five-minute interval.
Derived from: Service_Real_Time.OverflowOutTo5
Overflow Out Today 
The number of tasks overflowed out of this service since midnight.
Derived from: Service_Real_Time.OverflowOutToday
Peripheral SL Tasks30
The number of tasks to the service handled within the peripheral service level 
during the current half-hour interval.
Derived from: Service_Real_Time.PeriphServiceLevelCallsHalf
Peripheral SL Tasks Today
The number of tasks to this service handled within the peripheral service level 
since midnight.
Derived from: Service_Real_Time.PeriphServiceLevelCallsToday
Peripheral SL
The service level for the service calculated by the peripheral during the current 
half-hour interval.
Derived from: Service_Real_Time.PeriphServiceLevelHalf
Peripheral SL Offered30
The number of offered tasks used to calculate the peripheral service level for 
the current half-hour interval.
Derived from: Service_Real_Time.PeriphServiceLevelOfferHalf
Peripheral SL Offered Today
The number of offered tasks used to calculate the peripheral service level 
since midnight.
Derived from: Service_Real_Time.PeriphServiceLevelOfferToday
Peripheral SL5
The service level for the service calculated by the peripheral during the current 
five-minute interval. 
Derived from: Service_Real_Time.PeriphServiceLevelTo5
Peripheral SL Today
The service level for the service calculated by the peripheral since midnight.
Derived from: Service_Real_Time.PeriphServiceLevelToday