Cisco Cisco Unified Contact Center Enterprise 9.0(2) Guía Del Usuario
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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 2 CallType Reports
IPCC Call Type Real-Time Reports
Default Label
The number of tasks of this type that ICM software used default routing for during the
half-hour interval.
half-hour interval.
Derived from: Call_Type_Real_Time.ICRDefaultRoutedtoHalf
Network Routed
The number of tasks of this type for which the IXC used default routing during the
current half-hour interval. For pre-routed tasks, the carrier decides where to route the
task.
current half-hour interval. For pre-routed tasks, the carrier decides where to route the
task.
Derived from: Call_Type_Real_Time.NetworkDefaultRoutedToHalf
Flow Out5
The number of tasks that executed a Requalify or Call Type node and flowed to another
call type during the rolling five minute interval.
call type during the rolling five minute interval.
See
.
Derived from: Call_Type_Real_Time.OverflowOutTo5
Calls Error
The number of errors for tasks of this type in the current half-hour interval.
Derived from: Call_Type_Real_Time.ErrorCountToHalf
Calls Other
The number of tasks of this type that ICM software routed to the Return nodes and
tasks that RONA (were Redirected On No Answer) and tasks that were routed to
non-agent targets such as a label during the half-hour interval.
tasks that RONA (were Redirected On No Answer) and tasks that were routed to
non-agent targets such as a label during the half-hour interval.
Derived from: (Call_Type_Real_Time.ReturnBusytoHalf +
Call_Type_Real_Time.ReturnRingtoHalf +
Call_Type_Real_Time.ReturnRingtoHalf +
Call_Type_Real_Time.ReturnReleaseHalf +
Call_Type_Real_Time.CallsRONAHalf +
Call_Type_Real_Time.CallsRoutedNonAgentHalf)
Avg Aban Time
The average time of abandoned calls for this call type during the rolling five minute
interval, measured in HH:MM:SS (hours,minutes,seconds) format.
interval, measured in HH:MM:SS (hours,minutes,seconds) format.
Derived from: Call_Type_Real_Time.CallDelayAbandTimeTo5 /
Call_Type_Real_Time.TotalCallsAbandTo5
Call_Type_Real_Time.TotalCallsAbandTo5
Report Summary
The total for each field for all call types.