Cisco Cisco Unified Contact Center Enterprise 9.0(2) Guía Del Usuario
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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 2 CallType Reports
IPCC Call Type Real-Time Reports
Avg Router Delay Q Now
The average number of seconds spent in the CallRouter queue for tasks of this type
that are currently in queue.
that are currently in queue.
Derived from: Call_Type_Real_Time.AvgRouterDelayQNow
Avg Router Delay Q 5
The average number of seconds spent in the CallRouter queue for tasks of this type
that were removed from the queue during the five-minute interval.
that were removed from the queue during the five-minute interval.
Derived from: Call_Type_Real_Time.AvgRouterDelayQTo5
Avg Router Delay Q Today
The average number of seconds spent in the CallRouter queue for tasks of this type
that were removed from the queue since midnight.
that were removed from the queue since midnight.
Derived from: Call_Type_Real_Time.AvgRouterDelayQToday
Tasks Routed Today
The number of tasks of this type that have been routed since midnight.
Derived from: Call_Type_Real_Time.CallsRoutedToday
Tasks Routed 30
The number of tasks of this type that have been routed during the current half-hour
interval.
interval.
Derived from: Call_Type_Real_Time.CallsRoutedToHalf
Agent Error Count Today
The number of tasks that encountered an error en route to the agent or at the agent
desktop since midnight.
desktop since midnight.
Derived from: Call_Type_Real_Time.AgentErrorCountToday
Agent Error Count 30
The number of tasks that encountered an error en route to the agent or at the agent
desktop during the current half-hour interval.
desktop during the current half-hour interval.
Derived from: Call_Type_Real_Time.AgentErrorCountHalf
Error Count Today
The number of errors for tasks of this type since midnight.
Derived from: Call_Type_Real_Time.ErrorCountToday
Error Count 30
The number of errors for tasks of this type during the current half-hour interval.
Derived from: Call_Type_Real_Time.ErrorCountToHalf