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Cisco Cisco Unified Contact Center Enterprise 9.0(2) Guía Del Usuario

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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 2      CallType Reports
IPCC Call Type Real-Time Reports
ICR Default Routed Today
The number of tasks of this type for which the ICM software used default routing since 
midnight.
Derived from: Call_Type_Real_Time.ICRDefaultRoutedToday
ICR Default Routed 30
The number of tasks of this type for which the ICM used default routing during the 
current half-hour interval.
Derived from: Call_Type_Real_Time.ICRDefaultRoutedToHalf
Master Script ID
The master script currently scheduled for the call type.
Derived from: Call_Type_Real_Time.MasterScriptID
Network Routed Today
The number of tasks of this type for which the IXC used default routing since midnight.
Derived from: Call_Type_Real_Time.NetworkDefaultRoutedToday
Network Routed 30
The number of tasks of this type for which the IXC used default routing during the 
current half-hour interval.
Derived from: Call_Type_Real_Time.NetworkDefaultRoutedToHalf
Return Busy Today
The number of tasks of this type that the ICM software routed to the Busy target since 
midnight.
Derived from: Call_Type_Real_Time.ReturnBusyToday
Return Busy 30
The number of tasks of this type that the ICM software routed to the Busy target during 
the half-hour interval.
Derived from: Call_Type_Real_Time.ReturnBusyToHalf
Return Ring Today
The number of tasks of this type that the ICM software routed to the Ring target since 
midnight.
Derived from: Call_Type_Real_Time.ReturnRingToday
Return Ring 30
The number of tasks of this type that the ICM software routed to the Ring target during 
the half-hour interval.
Derived from: Call_Type_Real_Time.ReturnRingToHalf