Cisco Cisco Unified Contact Center Enterprise 8.5(1) Guía Del Usuario

Agent By Skill Group Reports

2      IPCC Agent Report Templates

 WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted Editions

The total of all agent data for all agents in report.

agtskg24: Agent Skill Group Performance Summary Daily Report

The agent skill group's enterprise name and skill target ID.

Derived from: Skill_Group.EnterpriseName and 
Agent_Skill_Group_Half_Hour.SkillTargetId

Overview:

Subject

A table of all agents in the selected skill groups showing 

each agent's daily performance statistics, gathered by 

day(s).

Note: This report contains the same data as the Agtskg23 

report except that here the data is gathered by day rather 

than by half-hour.

Fields applicable to a voice domain only are prefixed with an 

asterisk (*). Such fields are not applicable for e-mail or 

collaboration media.

Purpose

To show skill group daily performance for the selected time 

period.

Applicable 

environment

IPCC and/or ICM

Template type

Historical table

Default sort order

By last name, first name, media, skill group, and then by 

date and time

Drilldowns available

No

Schema database 

tables

Agent

Agent_Skill_Group_Half_Hour

Media_Routing_Domain

Person

Skill_Group