Руководство Пользователя для Cisco Cisco Unified Contact Center Enterprise 8.5(1)
Agent By Skill Group Reports
2 IPCC Agent Report Templates
2-
173
WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted Editions
Report Summary
The total of all agent data for all agents in report.
agtskg24: Agent Skill Group Performance Summary Daily Report
Data:
Skill Group
The agent skill group's enterprise name and skill target ID.
Derived from: Skill_Group.EnterpriseName and
Agent_Skill_Group_Half_Hour.SkillTargetId
Agent_Skill_Group_Half_Hour.SkillTargetId
Overview:
Subject
A table of all agents in the selected skill groups showing
each agent's daily performance statistics, gathered by
day(s).
Note: This report contains the same data as the Agtskg23
report except that here the data is gathered by day rather
than by half-hour.
Fields applicable to a voice domain only are prefixed with an
asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
Purpose
To show skill group daily performance for the selected time
period.
Applicable
environment
IPCC and/or ICM
Template type
Historical table
Default sort order
By last name, first name, media, skill group, and then by
date and time
Drilldowns available
No
Schema database
tables
Agent
Agent_Skill_Group_Half_Hour
Media_Routing_Domain
Person
Skill_Group