Cisco Cisco Unified Contact Center Enterprise 8.5(1) Guía Del Usuario

WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted Editions

Agent by Peripheral Reports

2      IPCC Agent Report Templates

IPCC and/or ICM

historical table

Incoming, 

outgoing, and 

internal tasks, 

callback 

messages, and 

wrap-up work.

IPCC and/or ICM

historical table

Agent task detail 

performance for 

abandoned, 

assistance, held, 

and conference 

tasks, by 

peripheral.

IPCC and/or ICM

real-time table

Current agent 

states for each 

agent within the 

selected 

peripheral(s).

IPCC and/or ICM

historical table

Task summary for 

each agent within 

the selected 

peripheral(s), 

organized by the 

selected half 

hour(s).

IPCC and/or ICM

historical table

Task summary for 

each agent within 

the selected 

peripheral(s), 

organized by the 

selected day(s).

IPCC and/or ICM

historical table

Agent state 

summary for each 

agent within the 

selected 

peripheral(s), 

organized by the 

selected half 

hour(s).

IPCC and/or ICM

historical table

Agent state 

summary for each 

agent within the 

selected 

peripheral(s), 

organized by the 

selected day(s).