Cisco Cisco Unified Contact Center Enterprise 8.5(1) Guía Del Usuario

Agent by Peripheral Reports

2      IPCC Agent Report Templates

 WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted Editions

IPCC and/or ICM

historical table

Agent half-hour 

activity and 

performance for 

all the agents 

connected to the 

selected 

peripheral(s) 

during the 

selected half-hour 

interval(s).

IPCC and/or ICM

historical table

Agent half-hour 

activity and 

performance for 

all the agents 

connected to the 

selected 

peripheral(s) 

during the 

selected day 

interval(s).