Cisco Cisco IP Contact Center Release 4.6.2 Referencia técnica
Unified ICM Software Configuration
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for these positions. It also allows the PG to associate IDNs with their
corresponding position ID values. If you don’t configure all of your
positions correctly you may experience difficulty monitoring data and
using Enterprise CTI.
corresponding position ID values. If you don’t configure all of your
positions correctly you may experience difficulty monitoring data and
using Enterprise CTI.
Depending on the version of Unified ICM you are running, use either
Configure ICM software or the PG Explorer to configure ACD positions
and IDNs in the Peripheral Monitor table.
Configure ICM software or the PG Explorer to configure ACD positions
and IDNs in the Peripheral Monitor table.
You configure position IDs and IDNs by creating one or more Peripheral
Monitor table entries whose Type field is “Meridian Position” and whose
“Param String” field is described in the following paragraph. The PG does
not currently use the Extension field.
Monitor table entries whose Type field is “Meridian Position” and whose
“Param String” field is described in the following paragraph. The PG does
not currently use the Extension field.
You can use the Param String field to specify a single Aura Contact Center
position, a range of positions, a single Aura Contact Center position and
IDN pair, or a range of positions and IDN pairs (see
position, a range of positions, a single Aura Contact Center position and
IDN pair, or a range of positions and IDN pairs (see
a dash indicates a range. A comma indicates that what follows is an IDN
specification.
specification.
Table 3: Param String Format Examples
Param String Format
Example
Meaning
Position ID
5201
Indicates a single position
“5201” with no associated IDN
“5201” with no associated IDN
Position ID, IDN
5201,4201
Indicates a single position
“5201” with associated IDN
“4201”
“5201” with associated IDN
“4201”
Position ID Range
5201-5299
Indicates a range of positions
from “5201” up to “5299.”
None of these positions have
associated IDN keys.
from “5201” up to “5299.”
None of these positions have
associated IDN keys.
Position ID Range, IDN Range
5201-5299,4201-
4299
4299
Indicates a range of positions
from “5201” up to “5299.”
Position 5201 is associated with
IDN 4201. Position 5202 is
associated with IDN 4202, etc.
from “5201” up to “5299.”
Position 5201 is associated with
IDN 4201. Position 5202 is
associated with IDN 4202, etc.
If your position ID and IDN values are arranged in sequence, you can
reduce the number of entries required in the Peripheral Monitor table by
specifying ranges of positions. Note that the maximum range the PG
allows is 200 positions.
reduce the number of entries required in the Peripheral Monitor table by
specifying ranges of positions. Note that the maximum range the PG
allows is 200 positions.
If you have ranges that span more than 200 positions, you must enter them
as multiple contiguous ranges in separate Peripheral Monitor table entries.
as multiple contiguous ranges in separate Peripheral Monitor table entries.
For proper monitoring of Aura Contact Center positions and CDNs, please
note the following:
note the following: