Cisco Cisco Unified Contact Center Enterprise 10.0(1) Referencia técnica
Peripheral Monitor Configuration
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Figure 1: Peripheral Monitor Configuration
3.4.1. Configuration of OAI Monitored ACD-aware Devices
Opening an Infolink session automatically provides monitoring and
controlling capabilities for all devices known by the ACD. However, some
call events are not properly reported by Infolink, and the OAI protocol is
used to get these additional call events. Unlike Infolink, OAI requires that
monitoring be started for each device individually. For this reason, all PBX
and Business stations, and outbound trunks on the switch must be configured
in one or more entries of the Peripheral Monitor Table. This enables the
NEC PG to correctly start monitoring of these devices.
controlling capabilities for all devices known by the ACD. However, some
call events are not properly reported by Infolink, and the OAI protocol is
used to get these additional call events. Unlike Infolink, OAI requires that
monitoring be started for each device individually. For this reason, all PBX
and Business stations, and outbound trunks on the switch must be configured
in one or more entries of the Peripheral Monitor Table. This enables the
NEC PG to correctly start monitoring of these devices.
Note: To avoid excessive data entry, a range can be provided. This range can
include devices that are not configured on the switch; however, the
specification of ranges that include such unconfigured devices should be
minimized. This prevents a load on the network and the switch at startup.
Each such entry contains fields with values as indicated in Table 6.
include devices that are not configured on the switch; however, the
specification of ranges that include such unconfigured devices should be
minimized. This prevents a load on the network and the switch at startup.
Each such entry contains fields with values as indicated in Table 6.
Table 6: ACD-aware Device Format
Extension
Param String
Peripheral Monitor
Type
Type
0 (or any other value)
<start of range>-<end
of range>
of range>
RCG