Cisco Cisco Unified Contact Center Enterprise 9.0(2) Guía De Instalación
C H A P T E R
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WebView Installation and Administration Guide for Cisco Enterprise & Hosted Editions, Release 7.0(0)
7
Time and Date in Reports
To correctly interpret the data in WebView reports, reporting users must be aware of the date formats and
of the time values and the time zones on which those values are based.
of the time values and the time zones on which those values are based.
This chapter includes the following information:
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Date and Time Formats in WebView Reports
When a report is generated in WebView, DateTime values appear in three places:
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In the report header stating the datetime range that an historical report covers.
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In the report data.
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In the report footer specifying when the report was run.
Time Zone Values for Report Viewing
To correctly view and understand a report, reporting users must be aware of the three possible time
zones, which are:
zones, which are:
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Their own time zone
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The time zone of the AW from which the WebView server receives data
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The time zone of the Central Controller