Cisco Cisco Content Security Management Appliance M160 Guía Del Usuario
16-5
AsyncOS 9.5.x for Cisco Content Security Management Appliances User Guide
Chapter 16 Troubleshooting
Working with Technical Support
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Enabling Remote Access to Appliances With an Internet Connection
Support accesses the appliance through an SSH tunnel that this procedure creates between the appliance
and the
and the
upgrades.ironport.com
server.
Before You Begin
Identify a port that can be reached from the internet. The default is port 25, which will work in most
environments. Connections over this port are allowed in most firewall configurations.
environments. Connections over this port are allowed in most firewall configurations.
Procedure
Step 1
Log in to the appliance.
Step 2
From the top right side of the GUI window, choose Help and Support > Remote Access.
Step 3
Click Enable.
Step 4
Enter information.
Step 5
Click Submit.
What To Do Next
When remote access for support personnel is no longer required, see
.
Enabling Remote Access to Appliances Without a Direct Internet Connection
For appliances without a direct internet connection, access is made through a second appliance that is
connected to the internet.
connected to the internet.
Before You Begin
•
The appliance must be able to connect on port 22 to a second appliance that is connected to the
internet.
internet.
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On the appliance with the internet connection, follow the procedure in
to create a support tunnel to that appliance.
Procedure
Step 1
From the command-line interface of the appliance requiring support, enter the
techsupport
command.
Step 2
Enter
sshaccess
.
Step 3
Follow the prompts.