Cisco Cisco Unified Contact Center Enterprise 8.5(1) Guía De Instalación

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Set the HKEY_LOCAL_MACHINE\Software\Cisco Systems,
Inc.\ICM\<instancename>\RouterA\Router\CurrentVersion\Configuration\Global\DBMaintenance
key to 1 on both sides of the CallRouter in the system being upgraded.

Note: RouterA in the registry key above is RouterB on the Side B CallRouter.

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Verify that configuration changes are prevented. The following message is displayed
when attempting to save a configuration change:

2. Using the ICM Service Control, stop the ICM services on the Side A production Logger,

Distributor AW, and HDS.

3. If the Outbound Option is in use, back up the Outbound Option private database using the

SQL Server Enterprise Manager. The campaign manager is present on only one of the
redundant Loggers, and needs to be upgraded on only that Logger.

• Dialers and their associated PG must be upgraded to Version 7.0 for proper

outbound option operation.

• In order to support sequential dialing, and 10 telephone numbers per contact, the

outbound option database has changed significantly, and requires you to re-import
the campaign lists.

4. Create the Outbound Option database (if required) on the new Logger using SQL Enterprise

Manager (see 

5. Use the EDMT to migrate the Logger database from the production Logger to the new

Logger.

6. Export the ICM Logger registry from the production Logger, and import the registry to

the new Logger.

Note: Refer to 

 for additional information.

7. Run ICM setup.exe from the ICM/IPCC 7.0(0) CD on the new logger. Choose to apply

the automated hardening when prompted.

8. Using Domain Manager, add the Logger instance to the appropriate Active Directory

Instance organizational unit.

Upgrade Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)