Cisco Cisco Unified Contact Center Enterprise 8.5(1) Guía De Instalación
Failed to update the database. Exclusive access to the CallRouter denied because configuration
changes are currently disabled in the router registry.
changes are currently disabled in the router registry.
Step 2
Using ICM Service Control, stop all ICM services on the Side A Logger, Distributor AW, and
HDS.
HDS.
Step 3
Using ICM Service Control, set all ICM services on the Side A Logger, Distributor AW, and
HDS to Manual Restart.
HDS to Manual Restart.
Step 4
Using third party imaging or “ghost” software, perform a full system backup of the Side A
Logger so that it can be restored if a critical failure occurs during the Common Ground upgrade
process.
Logger so that it can be restored if a critical failure occurs during the Common Ground upgrade
process.
Step 5
Uninstall the Cisco Security Agent 4.0 Agent and the ICM Policy.
Step 6
Upgrade the Third Party Software such as virus protection software and VNC, or PC Anywhere.
Step 7
Reboot the Side A Logger.
Step 8
Install the Version 2.0 Support Tools agent.
Note: It is not necessary to uninstall older versions of the Support Tools agent.
Step 9
If the Outbound Option is in use, back up the Outbound Option private database using the SQL
Server Enterprise Manager. The campaign manager is present on only one of the redundant
Loggers, and needs to be upgraded on only that Logger.
Server Enterprise Manager. The campaign manager is present on only one of the redundant
Loggers, and needs to be upgraded on only that Logger.
Note:
• Dialers and their associated PG must be upgraded to Version 7.0 for proper outbound option
operation.
• In order to support sequential dialing, and 10 telephone numbers per contact, the outbound
option database has changed significantly, and requires you to re-import the campaign lists.
Step 10
Use the EDMT to migrate the Logger database.
Refer to
Step 11
Using the Domain Manager, add the Logger instance to the appropriate Active Directory Instance
Organizational Unit.
Organizational Unit.
Note: This step only needs to be run if it is the first component to be upgraded to release 7.0(0).
Step 12
Run ICM setup.exe from the ICM/IPCC 7.0(0) CD on the Logger. When the main setup screen
appears, select Upgrade All.
appears, select Upgrade All.
Step 13
If the Active Directory domain is changing as part of the upgrade, run ICM setup.exe from the
ICM/bin directory, edit the instance and insert the new domain name on the Side A Logger.
ICM/bin directory, edit the instance and insert the new domain name on the Side A Logger.
Step 14
While in ICM setup, edit the Logger component and review all entries
Upgrade Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)
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Chapter 9: - Logger Upgrade Procedures
Logger Technology Refresh Upgrade: Side A/B