Cisco Cisco Unified Contact Center Enterprise 8.5(1) Guía De Instalación

Reboot the Logger.

If necessary (for example, the domain changed), run the Domain Conversion tool to migrate
users to the new environment.

For additional information, refer to the 

 (http://www.cisco.com/en/US/products/sw/custcosw/

ps1001/prod_installation_guides_list.html)

Install the latest ICM/IPCC 7.0(0) service release and any required engineering specials on the
new Logger.

If the Outbound Option is in use, re-import the customer contact lists and do-not-call lists (on
the Side A or Side B Logger only).

Note: The dialers and their associated PG must be upgraded to Version 7.0 for proper Outbound
Option operation.

Install Cisco Security Agent 4.5 with the latest compatible CSA Agent Policy on the new Logger.

Upgrade Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)