Cisco Cisco Computer Telephony Integration Option 8.5 Guía Para Resolver Problemas
C-3
CTI OS Troubleshooting Guide for Cisco ICM/IPCC Enterprise & Hosted Editions
Cisco CTI OS Release 7.2(1)
Appendix C CTI OS FAQs
shows switches and their corresponding PeripheralTypes that are supported in CTI OS Release
7.0(0).
Table C-1
Supported Switches and PeripheralType Values
Peripheral Vendor (Name)
Peripheral Type Value
Cisco IPCC System
23
Cisco IPCC
17
Cisco IPCC Hosted Edition
17
Lucent/Avaya Definity ECS
5
Aspect Call Center ACD
1
Alcatel 4400 ACD
13
Nortel Meridian ACD
2
Nortel Symposium
16
Rockwell Spectrum ACD
7
Siemens Hicom (North American version only) 11
Q.
What is a Connection Profile?
A.
A Connection Profile stores all of the information needed for a CTI OS Softphone to select a
peripheral (switch) to log in to. The information includes the Logical Name of the phone switch, the
logical hostname or IP address of a CTI OS server (or pair of CTI OS Servers) that provide the
service to that peripheral, and the ICM's PeripheralID that is used to track that Peripheral.
peripheral (switch) to log in to. The information includes the Logical Name of the phone switch, the
logical hostname or IP address of a CTI OS server (or pair of CTI OS Servers) that provide the
service to that peripheral, and the ICM's PeripheralID that is used to track that Peripheral.
The Connection profiles are stored in the registry on the CTI OS server under
HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\CTIOS\
CTIOS_<InstanceName>\ ctios1\EnterpriseDesktopSettings\All
Desktops\Login\ConnectionProfiles\Name.
When the CTI OS Server is first installed, the Setup program creates a default Connection Profile called
"Main Contact Center" with information collected from the Setup prompts. You can rename the default
profile to any name you like and change its properties in the registry editor (REGEDIT), and add more
Connection Profiles by re-running Setup to create a new default profile. Alternatively, you can export
the registry tree for your Connection Profiles to a flat (.reg) file, and edit the profiles using Notepad.
Then, double-click on the .reg file to reload it into your registry.
"Main Contact Center" with information collected from the Setup prompts. You can rename the default
profile to any name you like and change its properties in the registry editor (REGEDIT), and add more
Connection Profiles by re-running Setup to create a new default profile. Alternatively, you can export
the registry tree for your Connection Profiles to a flat (.reg) file, and edit the profiles using Notepad.
Then, double-click on the .reg file to reload it into your registry.
Q.
What happens at softphone startup and login?
A.
When the softphone starts up, the following steps are executed:
1.
The CTI toolkit agent desktop or CTI toolkit supervisor desktop looks at the System registry of the
local client desktop machine and reads the HostName or IP address of the Configuration machine.
local client desktop machine and reads the HostName or IP address of the Configuration machine.
2.
The relevant configuration values include CTIOSA and CTIOSB and are located at
HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems\CTI
HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems\CTI
Desktop\CTIOS.
3.
The CTI toolkit agent desktop or CTI toolkit supervisor desktop randomly connects to one of the
two Configuration machines and downloads the CTI OS connection profiles and all other
configuration settings.
two Configuration machines and downloads the CTI OS connection profiles and all other
configuration settings.