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Cisco Cisco Computer Telephony Integration Option 8.5 Guía Para Resolver Problemas

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C-11
CTI OS Troubleshooting Guide for Cisco ICM/IPCC Enterprise & Hosted Editions
Cisco CTI OS Release 7.2(1)
Appendix C      CTI OS FAQs
  •
Display the certificate serial number: 
 
openssl x509 -in CtiosClient.pem -noout -serial
  •
Display the certificate subject name: 
 
openssl x509 -in CtiosClient.pem -noout -subject
  •
Display the start and expiry dates: 
 
openssl x509 -in CtiosClient.pem -noout -dates
Q.
What type of Peripheral does Multi-Tenancy/Multi-Instance CTI OS support?
A.
“IPCC Hosted Edition” only.
Q.
Can I install Multi-Tenancy/Multi-Instance CTI OS on a regular IPCC?
A.
No. Multi-Tenancy/Multi-Instance CTI OS supports “IPCC Hosted Edition” only.
Q.
Can C++ CIL, COM CIL, JavaCIL, and .Net CIL Clients connect to Multi-Tenancy/Multi-Instance 
CTI OS Servers?
A.
Yes.
Q.
Does Multi-Tenancy/Multi-Instance CTI OS support Siebel?
A.
No. It doesn’t support Siebel.
Q.
Does Multi-Tenancy/Multi-Instance CTI OS support Security?
A.
Yes it does. Turning security ON in one of the CTI OS servers doesn’t affect the other servers that 
are running on the same machine. 
Note
If old CTI Toolkit tries to connect to CTI OS Server 7.0 with security ON, then the connection 
will fail. 
 
If JavaCIL or .NetCIL client try to connect to CTI OS Server 7.0 with security ON, then the 
connection will fail.
Q.
Do all CTI OS Servers (in a Multi Instance environment) running on the same machine use the same 
“ListenPort”?
A.
No. Each CTI OS Server must have a unique listen port. The “ListenPort” value of a specific CTI 
OS server can be found under the following registry key:
HKEY_LOCAL_MACHINE\SOFTWARE\Cisco 
Systems,Inc.\Ctios\CTIOS_<InstanceName>\CTIOS1\Server\connections
Q.
How many CTI OS Servers (in a Multi Instance environment) can I have installed on one machine?
A.
Up to 10 CTI OS Servers can be installed on one machine.
Note
Multi Instance CTI OS supports up to 10 instances, and each instance listens on a unique TCP 
port; Hence, all 10 ports should be accessible via a firewall.
Q.
Can I control one CTI OS Server (in a Multi Instance environment) without affecting the others?