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Cisco Cisco Computer Telephony Integration Option 8.5 Guía Para Resolver Problemas

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CTI OS Troubleshooting Guide for Cisco ICM/IPCC Enterprise & Hosted Editions
Cisco CTI OS Release 7.2(1)
Appendix C      CTI OS FAQs
A.
Yes. You can manage CTI OS Servers independently. You can stop, start, and recycle one CTI OS 
server without affecting the others.
Q.
Does each CTI OS Server (in a Multi Instance environment) have its own log files?
A.
Yes it does. The log files can be located in “<drive>:\ICM\<instance
 
name>\CTIOS1\logfiles” directory.
Q.
Can I change the trace mask of one CTI OS Server (in a Multi Instance environment) without 
affecting the others?
A.
Yes, there is a trace mask for every CTI OS Server. You can change the trace mask through the 
registry. The “EMSTraceMask” trace mask value of a specific CTI OS server can be found under:
HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems,
 
Inc.\ICM\CTIOS_<InstanceName>\CTIOS1\EMS\CurrentVersion\
 
LibraryProcesses\ctios
Q.
Can two or more CTI OS Servers (in a Multi Instance environment) that reside on the same machine 
be connected to the same CtiServer?
A.
No. The relation between CTI OS Server and CtiServer is one to one. So, one CTI OS Server can be 
connected to only one CtiServer.