Cisco Cisco Web Security Appliance S190 Guía Del Usuario
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AsyncOS 9.2 for Cisco Web Security Appliances User Guide
Appendix A Troubleshooting
Hardware Issues
You can workaround this issue by increasing the appropriate idle timeout value on the FTP client.
Zero Byte File Appears On FTP Servers After File Upload
FTP clients create a zero byte file on FTP servers when the FTP Proxy blocks an upload due to outbound
anti-malware scanning.
anti-malware scanning.
Chrome Browser Not Detected As User Agent in FTP-over-HTTP Requests
Chrome browsers do not include a user-agent string in FTP-over-HTTP requests; therefore, Chrome
cannot be detected as the user agent in those requests.
cannot be detected as the user agent in those requests.
Hardware Issues
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Cycling Appliance Power
Important! If you need to cycle power to your x80 oappliance, wait at least 20 minutes for the appliance
to come up again (all LEDs are green) before pushing the power button.
to come up again (all LEDs are green) before pushing the power button.
Appliance Health and Status Indicators
Lights on the front and/or rear panels of your hardware appliance indicate health and status of your
appliance. For descriptions of these indicators, see the hardware guides available from
appliance. For descriptions of these indicators, see the hardware guides available from
Specifications for your appliance, such as temperature ranges, are also available in these documents.
Alert: Battery Relearn Timed Out (RAID Event) on 380 or 680 Hardware
This alert may or may not indicate a problem. The battery relearn timeout, in itself, does not mean there
is any problem with the RAID controller. The controller can recover in the subsequent relearn. Please
monitor your email for any other RAID alerts for the next 48 hours, to ensure that this is not the
side-effect of any other problem. If you do not see any other RAID-type alerts from the system, then you
can safely ignore this alert.
is any problem with the RAID controller. The controller can recover in the subsequent relearn. Please
monitor your email for any other RAID alerts for the next 48 hours, to ensure that this is not the
side-effect of any other problem. If you do not see any other RAID-type alerts from the system, then you
can safely ignore this alert.