Cisco Cisco IP Contact Center Release 4.6.1 Referencia técnica
Keys and
Null Option:
Null Option:
Data Type:
Description:
Field Name:
NULL
DBINT
Number of calls the peripheral re-targeted, or overflowed, into the
service during the five-minute interval. The ICM software keeps
service during the five-minute interval. The ICM software keeps
OverflowInTo5
counts of the number of calls moved out of each service or route
(overflowed out) and moved into each service or route (overflowed
in).
(overflowed out) and moved into each service or route (overflowed
in).
NULL
DBINT
Number of calls the peripheral retargeted, or overflowed, out of
the service during the five-minute interval. The ICM software keeps
the service during the five-minute interval. The ICM software keeps
OverflowOutTo5
counts of the number of calls moved out of each service or route
(overflowed out) and moved into each service or route (overflowed
in).
(overflowed out) and moved into each service or route (overflowed
in).
NULL
DBFLT4
Service level for the service during the rollingfive-minute interval,
as calculated by the peripheral.
as calculated by the peripheral.
PeriphServiceLevelTo5
NULL
DBFLT4
Service level for the service since midnight, as calculated by the
peripheral.
peripheral.
PeriphServiceLevelToday
NOT NULL
DBINT
Currently not used, set to zero (0).
RecoveryDay
AK-1 NOT
NULL
NULL
DBFLT8
A unique ID assigned to each record and used internally by the
ICM/IPCC Enterprise software to track the record.
ICM/IPCC Enterprise software to track the record.
RecoveryKey
NULL
DBINT
Number of calls to the service abandoned within the service level
during the five-minute interval.
during the five-minute interval.
ServiceLevelAbandTo5
NULL
DBINT
Number of calls to the service abandoned within the service level
since midnight.
since midnight.
ServiceLevelAbandToday
NULL
DBINT
Number of calls to the service answered or abandoned during the
five-minute interval.
five-minute interval.
ServiceLevelCallsOfferedTo5
NULL
DBINT
Number of calls to the service answered or abandoned since
midnight.
midnight.
ServiceLevelCallsOfferedToday
NULL
DBINT
Number of calls to the service that had been in queue longer than
the service level threshold at the end of the five-minute interval.
the service level threshold at the end of the five-minute interval.
ServiceLevelCallsQHeld
NULL
DBINT
Number of calls to the service handled within the service level
during the five-minute interval.
during the five-minute interval.
ServiceLevelCallsTo5
NULL
DBINT
Number of calls to the service handled within the service level
today.
today.
ServiceLevelCallsToday
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
333
Chapter 2: All Tables
Service_Five_Minute Table