Cisco Cisco IP Contact Center Release 4.6.1 Referencia técnica
Keys
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Option:
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Option:
Data Type:
Description:
Field Name:
elapsed time from when the call is offered at the peripheral, to when
it is answered. This includes all DelayTime, LocalQTime, and
RingTime associated with the call.
it is answered. This includes all DelayTime, LocalQTime, and
RingTime associated with the call.
For multimedia, the sum of the answer wait times of all tasks associated
with this service that began in this half-hour interval.
with this service that began in this half-hour interval.
NULL
DBINT
Number of seconds that AutoOut (predictive) calls were placed on
hold by this service during the half-hour interval. This data element
hold by this service during the half-hour interval. This data element
AutoOutCallsOnHoldTimeToHalf
is based on HoldTime. The value is counted when the after-call work
associated with the call (if any) has completed, and the database is
updated every half hour.
associated with the call (if any) has completed, and the database is
updated every half hour.
Not currently used for Outbound Option.
Not valid for IPCC Enterprise.
NULL
DBINT
Number of ended AutoOut (predictive) calls that this service has placed
on hold at least once. The value is counted when the after-call work
on hold at least once. The value is counted when the after-call work
AutoOutCallsOnHoldToHalf
time associated with the call (if any) has completed, and the database
is updated every half hour.
is updated every half hour.
Not currently used for Outbound Option.
Not valid for IPCC Enterprise.
NULL
DBINT
Total talk time, in seconds, for AutoOut (predictive) calls handled by
the service taht ended during the half-hour interval. This value includes
the service taht ended during the half-hour interval. This value includes
AutoOutCallsTalkTimeToHalf
the time spent from the call being initiated to the time the agent begins
after-call work for the call. It is based on TalkTime. It therefore
includes the HoldTime associated with the call. AutoOutCallsTalkTime
is counted when the after-call work time associated with the call (if
any) has completed, and the database is updated every half hour.
after-call work for the call. It is based on TalkTime. It therefore
includes the HoldTime associated with the call. AutoOutCallsTalkTime
is counted when the after-call work time associated with the call (if
any) has completed, and the database is updated every half hour.
Not currently used for Outbound Option.
Not valid for IPCC Enterprise.
NULL
DBINT
Total handle time, in seconds, for AutoOut (predictive) calls handled
this service that ended during the half-hour interval. Handle time
this service that ended during the half-hour interval. Handle time
AutoOutCallsTimeToHalf
includes WorkTime, TalkTime, and HoldTime. The AutoOutCallsTime
value includes the time spent from the call being initiated to the time
the agent completes after-call work time for the call. The value is
counted when the after-call work time associated with the call (if any)
has completed, and the database is updated every half hour.
value includes the time spent from the call being initiated to the time
the agent completes after-call work time for the call. The value is
counted when the after-call work time associated with the call (if any)
has completed, and the database is updated every half hour.
Not currently used for Outbound Option.
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
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Chapter 2: All Tables
Service_Half_Hour Table