Cisco Cisco Unified Contact Center Enterprise 8.5(1) Referencia técnica

• 2= CallSim

• 3 = TestCall

NULL

DBINT

Time in seconds the call spent in a network router queue.

NetQTime

For IPCC Enterprise or translation routed calls, NetQTime is
included in the computation of answer wait time.

For legacy ACDS, OPC does nothing with the NetQTime other than
put it in the Termination_Call_Detail record.

FK NULL

DBINT

Identifies the scheduled target, device target, or peripheral target
that was chosen by the ICM software.

NetworkTargetID

NULL

varchar(8)

The origin of the route request.

Originator

NULL

DBSMALLINT

Type of originator for a private network route request. A private
network route requests is a route request that is sent from the ACD

OriginatorType

to the ICM software through the Peripheral Gateway. For a list of
valid options, click 

NULL

DBSMALLINT

The priority that a private network routing client gives to the call.
Supported by Lucent ASAI.

Priority

NOT NULL

DBINT

Currently not used, set to zero (0).

RecoveryDay

AK-1 NOT
NULL

DBFLT8

A unique ID assigned to each record and used internally by the
ICM/IPCC Enterprise software to track the record.

RecoveryKey

NULL

DBINT

The reason for the last Requery operation.

RequeryResult

NOT NULL

DBSMALLINT

Type of request. For the list of values, click 

RequestType

FK NULL

DBINT

Foreign key from the Route table. This ICM software identifier
specifies the route where the call was sent. A route is a value

RouteID

returned by a routing script that maps to a target at a peripheral.
This target can be a service, skill group, agent, or translation route.
The value (for example, 5000), is unique among all routes in the
enterprise. It is taken from the Route table in the ICM central
database. Route IDs are generated automatically when a route is
configured in the Route Configuration window of ICM Configuration
Manager.

Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)