Cisco Cisco Agent Desktop 8.0 Guía Del Usuario
Agents
February 24, 2005
5-3
Agents
The Agents window (Figure 5-1) displays a list of all the agents configured in
ICM.
ICM.
From this window you can change an agent’s work flow group affiliation. You
cannot change the agent’s user ID, password, display name, or team name—that
information must be administered through ICM.
cannot change the agent’s user ID, password, display name, or team name—that
information must be administered through ICM.
Figure 5-1.
The Agents window.
X To view agent properties:
1. Select the agent from the agent list, and then click Properties.
The Agent Properties dialog box appears (Figure 5-2).
2. View the agent properties, and then click OK.