Cisco Cisco Web Security Appliance S360 Guía Del Usuario

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AsyncOS 10.0 for Cisco Web Security Appliances User Guide
 
Appendix A      Troubleshooting
  Site Access Problems
Hardware Appliances: Remotely Resetting Appliance Power 
If a hardware appliance requires a hard reset, you can reboot the appliance chassis remotely using a 
third-party Intelligent Platform Management Interface (IPMI) tool. 
Restrictions 
Remote power cycling is available only on certain hardware. For specifics, see 
If you want be able to use this feature, you must enable it in advance, before you need to use it. For 
details, see 
Only the following IPMI commands are supported: status, on, off, cycle, reset, diag, soft. Issuing 
unsupported commands will produce an “insufficient privileges” error. 
Before You Begin 
Obtain and set up a utility that can manage devices using IPMI version 2.0. 
Understand how to use the supported IPMI commands. See the documentation for your IPMI tool. 
Step 1
Use IPMI to issue a supported power-cycling command to the IP address assigned to the Remote Power 
Cycle port, which you configured earlier, along with the required credentials. 
For example, from a UNIX-type machine with IPMI support, you might issue the command: 
ipmitool -I lan -H 192.0.2.1 -U remoteresetuser -P passphrase chassis power reset 
where 192.0.2.1 is the IP address assigned to the Remote Power Cycle port and remoteresetuser and 
passphrase are the credentials that you entered while enabling this feature. 
Step 2
Wait at least eleven minutes for the appliance to reboot. 
Site Access Problems
Also see: 
Cannot Access URLs that Do Not Support Authentication
This is a partial list of applications cannot be used when the Web Security appliance is deployed in 
transparent mode because they do not support authentication.
Mozilla Thunderbird
Adobe Acrobat Updates
HttpBridge
Subversion, by CollabNet
Microsoft Windows Update
Microsoft Visual Studio