Cisco Cisco Agent Desktop 8.5 Guía Del Usuario
Creating Actions
January 16, 2013
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2. In the Agent State Action Setup dialog box, type a name for the action and
select AgentNotReady or AgentLogout from the Agent State Control drop-down
list. The Automate Reason button appears in the dialog box (
list. The Automate Reason button appears in the dialog box (
).
3. Click Automate Reason. The Select Reason dialog box appears (
).
4. Select a reason code to be entered automatically when the action is triggered,
then click OK. The Select Reason window closes and the Agent State Action
Setup window displays the number of the selected reason code next to the
Automate Reason button.
Setup window displays the number of the selected reason code next to the
Automate Reason button.
NOTE: Selecting “Agent will choose” forces the agent to enter a reason code.
5. Click OK.
Figure 75.
Agent State Action dialog box with Automate Reason button
Figure 76.
Select Reason dialog box