Cisco Cisco Computer Telephony Integration Option 9.0 Guía Del Desarrollador

WrapupData 
IncomingMode

Indicates whether the agent is 
allowed or required to enter wrap-up 
data after an inbound call: 
0 = Required, 1 = Optional, 2 = Not 
allowed, 3 = Required With 
WrapupData.

UINT

4

WrapupData 
OutgoingMode  

Indicates whether the agent is 
allowed or required to enter wrap-up 
data after an outbound call: 
0 = Required, 1 = Optional, 2 = Not 
allowed.

UINT

4

LogoutNonActivity
Time

Number of seconds on non-activity 
at the desktop after which the ICM 
software automatically logs out the 
agent

UINT

4

QualityRecording 
Rate  

Indicates how frequently calls to the 
agent are recorded.

UINT

4

RingNoAnswer 
Time  

Number of seconds a call may ring 
at the agent’s station before being 
redirected.

UINT

4

SilentMonitor 
WarningMessage

Set when a warning message box 
will prompt on agent desktop when 
silent monitor starts.

UINT

4

SilentMonitor 
AudibleIndication

Set for an audio click at beginning of 
the silent monitor.

UINT

4

SupervisorAssist 
CallMethod

Set for IPCC PIM will create a blind 
conference call for supervisor assist 
request; otherwise will create 
consultative call. 

UINT

4

EmergencyCall 
Method

Set for IPCC PIM will create a blind 
conference call for emergency call 
request; otherwise create a 
consultative call .

UINT

4

AutoRecordOn 
Emergency

Set for automatically record when 
emergency call request.

UINT

4

RecordingMode

Set for the recording request go 
through Call Manager/PIM.

UINT

4

WorkModeTimer

Auto Wrap-up time out.

UINT

4

RingNoAnswerDN

The dialed number identifier for new 
re-route destination in the case of 
ring no answer.

UINT

4