Cisco Cisco Computer Telephony Integration Option 9.0 Guía Del Desarrollador

DefaultDevicePort 
Address  

Optional value to override the 
default port address for the agent 
telephony device.

STRING

32

Maximum message size (including header)

106

DESK_AVAIL_AFTER_ 
INCOMING_MASK

Set for automatically 
consider the agent available 
after handling an incoming 
call

0x00000001

DESK_AVAIL_AFTER_ 
OUTGOING_MASK

Set for automatically 
consider the agent available 
after handling an outbound 
call.

0x00000002

DESK_AUTO_ANSWER_ 
ENABLED_MASK

Set when calls to the agent 
are automatically answered.

0x00000004

DESK_IDLE_REASON_ 
REQUIRED_MASK

Set when the agent must 
enter a reason before 
entering the Idle state.

0x00000008

DESK_LOGOUT_REASON_ 
REQUIRED_MASK

Set when the agent must 
enter a reason before 
logging out.

0x00000010

DESK_SUPERVISOR_CALLS_
ALLOWED_MASK 

Set when the agent can 
initiate supervisor assisted 
calls.

0x00000020

DESK_AGENT_TO_AGENT_ 
CALLS_ALLOWED

Set when calls to other 
agents are allowed.

0x00000040

DESK_OUTBOUND_ACCESS_I
NTERNATIONAL_MASK 

Set when the agent can 
initiate international calls.

0x00000080

DESK_OUTBOUND_ACCESS_
PUBLIC_NET_ MASK 

Set when the agent can 
initiate calls through the 
public network.

0x00000100

DESK_OUTBOUND_ACCESS_
PRIVATE_NET_ MASK 

Set when the agent can 
initiate calls through the 
private network.

0x00000200

DESK_OUTBOUND_ACCESS_
OPERATOR_ 
ASSISTED_MASK

Set when the agent can 
initiate operator assisted 
calls.

0x00000400

DESK_OUTBOUND_ACCESS_
PBX_MASK

Set when the agent can 
initiate outbound PBX calls.

0x00000800