Cisco Cisco IP Contact Center Release 4.6.1 Referencia técnica
2-155
Cisco ICM/IP Contact Center Enterprise Edition Database Schema Handbook, Release 6.0(0)
Chapter 2 Table Details
Galaxy_Agent_Performance Table
PriCallsHandled
Number of external calls, internal gate transfer
calls, internal gate calls, and
overflow/diversion-in calls connected to the agent
while primarily assigned to the gate.
calls, internal gate calls, and
overflow/diversion-in calls connected to the agent
while primarily assigned to the gate.
DBSMALLINT
NOT NULL
PriCallworkTime
Total time, in seconds, the agent spent in wrap-up
after primary assignment external, internal gate
transfer, overflow/diversion-in, and internal gate
calls.
after primary assignment external, internal gate
transfer, overflow/diversion-in, and internal gate
calls.
DBSMALLINT
NOT NULL
PriGate
Gate number of the agent’s primary assignment.
DBTINYINT
NOT NULL
PriTalkTime
Total time, in seconds, the agent was connected as
a primary assignment to external calls, internal
gate transfer calls, overflow/diversion-in calls, or
internal gate calls.
a primary assignment to external calls, internal
gate transfer calls, overflow/diversion-in calls, or
internal gate calls.
DBSMALLINT
NOT NULL
RecoveryKey
A unique ID assigned to each record and used
internally by the ICM/IPCC Enterprise software to
track the record.
internally by the ICM/IPCC Enterprise software to
track the record.
DBFLT8
AK-1
NOT NULL
SecCallsHandled
Number of external calls, internal gate transfer
calls, internal gate calls, and
overflow/diversion-in calls connected to the agent
while secondarily assigned to the gate.
calls, internal gate calls, and
overflow/diversion-in calls connected to the agent
while secondarily assigned to the gate.
DBSMALLINT
NOT NULL
SecCallworkTime
Total time, in seconds, the agent spent in wrap-up
after secondary assignment external, internal gate
transfer, overflow/diversion-in, and internal gate
calls.
after secondary assignment external, internal gate
transfer, overflow/diversion-in, and internal gate
calls.
DBSMALLINT
NOT NULL
SecGate
Gate number of the agent’s secondary assignment. DBTINYINT
NOT NULL
SecTalkTime
Total time, in seconds, the agent was connected as
a secondary assignment to external calls, internal
gate transfer calls, overflow/diversion-in calls, or
internal gate calls.
a secondary assignment to external calls, internal
gate transfer calls, overflow/diversion-in calls, or
internal gate calls.
DBSMALLINT
NOT NULL
SerialNumber
A sequential counter maintained by the ACD.
DBSMALLINT
NOT NULL
SignedInSeconds
Number of seconds elapsed since the agent signed
in.
in.
DBINT
NOT NULL
SignInTime
The Central Controller date and time when the
agent signed in.
agent signed in.
DBDATETIME
PK
NOT NULL
SkillTargetID
The ICM software identifier for the agent.
DBINT
FK
NULL
Table 2-154 Galaxy_Agent_Performance Table (continued)
Field Name
Description
Data Type
Keys and
Null Option
Null Option