Cisco Cisco IP Contact Center Release 4.6.1 Riferimenti tecnici

PriCallsHandled

Number of external calls, internal gate transfer 
calls, internal gate calls, and 
overflow/diversion-in calls connected to the agent 
while primarily assigned to the gate.

DBSMALLINT

NOT NULL

PriCallworkTime

Total time, in seconds, the agent spent in wrap-up 
after primary assignment external, internal gate 
transfer, overflow/diversion-in, and internal gate 
calls.

DBSMALLINT

NOT NULL

PriGate

Gate number of the agent’s primary assignment.

DBTINYINT

NOT NULL

PriTalkTime

Total time, in seconds, the agent was connected as 
a primary assignment to external calls, internal 
gate transfer calls, overflow/diversion-in calls, or 
internal gate calls.

DBSMALLINT

NOT NULL

 RecoveryKey

A unique ID assigned to each record and used 
internally by the ICM/IPCC Enterprise software to 
track the record.

DBFLT8

AK-1

NOT NULL

SecCallsHandled

Number of external calls, internal gate transfer 
calls, internal gate calls, and 
overflow/diversion-in calls connected to the agent 
while secondarily assigned to the gate.

DBSMALLINT

NOT NULL

SecCallworkTime

Total time, in seconds, the agent spent in wrap-up 
after secondary assignment external, internal gate 
transfer, overflow/diversion-in, and internal gate 
calls.

DBSMALLINT

NOT NULL

SecGate

Gate number of the agent’s secondary assignment. DBTINYINT

NOT NULL

SecTalkTime

Total time, in seconds, the agent was connected as 
a secondary assignment to external calls, internal 
gate transfer calls, overflow/diversion-in calls, or 
internal gate calls.

DBSMALLINT

NOT NULL

SerialNumber

A sequential counter maintained by the ACD.

DBSMALLINT

NOT NULL

SignedInSeconds

Number of seconds elapsed since the agent signed 
in.

DBINT

NOT NULL

SignInTime

The Central Controller date and time when the 
agent signed in.

DBDATETIME

PK

NOT NULL

SkillTargetID

The ICM software identifier for the agent.

DBINT

FK

NULL