Cisco Cisco Unified Contact Center Enterprise 9.0(2) Manual De Mantenimiento

Yes

Null

Up to 32 characters

For non-voice MRDs only, the
application-specific string that causes an IPCC
script to run.

Script Selector

For CCS, this value must be the script selector
value hard-coded in the CCS callform used by
the media routing domain you selected.

For CEM, this value must be <E-Mail Manager
Instance Name>.<Skill Group Name>.

No

Null

Up to 255 characters.

A description of the record.

Description

No

Unchecked

Checked or Unchecked

For non-voice MRDs, checking this box causes
the associated multichannel application (rather

Permit application
routing

than IPCC) to perform task routing to agents.
Task results will still be returned to IPCC for
reporting purposes.

No

All

Select region or enter
prefix or match as
desired.

For voice MRDs only, optionally, specify
whether all Calling Line ID values are valid, or
limit values to a predefined region, CLID prefix,
or a CLID value. If you want to use a region,

Dialed Number
mapping: Calling
Line ID (CLID)

select Region and then choose the region name
from the drop-down list.

No

All

Select All or None, or
enter prefix or match as
desired.

For non-voice MRDs only, optionally, enter an
application string that can be used to specify
IPCC script execution options. Can contain
application specific information that affects the

Application String
1

execution of the script. For example, for CCS
these might represent call variables that have
been mapped to application strings in the CCS
inmap and outmap files.

No

All

Select None or enter
caller-entered digits as
desired.

For voice MRDs only, optionally, specify
whether all Caller-Entered-Digits values are valid
for the call type or limit the call type to cases
where no CEDs are entered, no CEDs are
required, or to a specific CED value.

Dialed Number
mapping:
Caller-entered
digits (CED)

No

All

Select All or None, or
enter match as desired.

For non-voice MRDs only, optionally, enter an
application string that can be used to specify
IPCC script execution options. It often contains

Application String
2

application specific information that affects the
execution of the ICM script. Can contain
application specific information that affects the
execution of the script.

IPCC Administration Guide for Cisco IPCC Enterprise Edition 7.0(0)