Cisco Cisco Email Security Appliance X1070 Guía Del Usuario
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Cisco AsyncOS 9.1 for Email User Guide
Chapter 40 Testing and Troubleshooting
Working with Technical Support
Issuing unsupported commands will produce an “insufficient privileges” error.
Before You Begin
•
Obtain and set up a utility that can manage devices using IPMI version 2.0.
•
Understand how to use the supported IPMI commands. See the documentation for your IPMI tool.
Procedure
Step 1
Use IPMI to issue a supported power-cycling command to the IP address assigned to the Remote Power
Management port, which you configured earlier, along with the required credentials.
Management port, which you configured earlier, along with the required credentials.
For example, from a UNIX-type machine with IPMI support, you might issue the command:
ipmitool -I lan -H 192.0.2.1 -U remoteresetuser -P password chassis power reset
where
192.0.2.1
is the IP address assigned to the Remote Power Management port and
remoteresetuser
and
password
are the credentials that you entered while enabling this feature.
Step 2
Wait at least five minutes for the appliance to reboot.
Working with Technical Support
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•
•
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Technical Support for Virtual Appliances
Requirements for getting technical support for your virtual appliance are described in the Cisco Content
Security Virtual Appliance Installation Guide available from
Security Virtual Appliance Installation Guide available from
.
Opening or Updating a Support Case From the Appliance
Before You Begin
•
If your issue is urgent, do not use this method. Instead, contact support using one of the other
methods listed in
methods listed in
Use the following procedure only for issues such as a request for information or a problem for which
you have a workaround, but would like an alternate solution.
you have a workaround, but would like an alternate solution.
•
Consider other options for getting help:
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