Samsung Wireless Mono Multifunction Printer Manual De Usuario

.13   

<Troubleshooting>

The scanner does 
not work.

• Make sure that you place the original to be 

scanned face down on the scanner glass,.

• There may not be enough available memory 

to hold the document you want to scan. Try 
the Prescan function to see if that works. Try 
lowering the scan resolution rate.

• Check that the printer cable is connected 

properly.

• Make sure that the printer cable is not 

defective. Switch the cable with a known 
good cable. If necessary, replace the cable.

• Check that the scanner is configured 

correctly. Check scan setting in the SmarThru 
Configuration

 or the application you want to 

use to make certain that the scanner job is 
being sent to the correct port.

The unit scans 
very slowly.

• Check if the machine is printing received 

data. If so, scan the document after the 
received data has been printed.

• Graphics are scanned more slowly than text.

Message appears 
on your computer 
screen:
• “Device can't be 

set to the H/W 
mode you want.”

• “Port is being 

used by another 
program.”

• “Port  is 

Disabled.”

• “Scanner is busy 

receiving or 
printing data. 
When the 
current job is 
completed, try 
again.”

• “Invalid handle.”
• “Scanning has 

failed.”

• There may be a copying or printing job in 

progress. Try your job again when that job is 
finished, try your job again.

• The selected port is currently being used. 

Restart your computer and try again.

• The scanner driver is not installed or the 

operating environment is not set up properly.

• Ensure that the machine is properly 

connected and the power is on, then restart 
your computer.

• The USB cable may be improperly connected 

or the power may be off.

Refer to Microsoft Windows User’s Guide that came with your 
computer for further information on Windows error messages.

“File in Use” 
message appears 
during installation.

Exit all software applications. Remove all 
software from the StartUp Group, then restart 
Windows. Reinstall the printer driver.

“General 
Protection Fault”, 
“Exception OE”, 
“Spool32”, or 
“Illegal Operation” 
messages appear.

Close all other applications, reboot Windows 
and try printing again.

“Fail To Print”, “A 
machine timeout 
error occurred.” 
messages appear.

These messages may appear during printing. 
Just keep waiting until the machine finishes 
printing. If the message appears in standby 
mode or after printing has been completed, 
check the connection and/or whether an error 
has occurred.