Samsung Mono Multifunction Printer Manual De Usuario

9.12   

<Troubleshooting>

• Clean the inside of the machine. Contact a 

service representative to clean the inside of 
the machine. After cleaning the inside of the 
machine, if you still have the same 
problems, contact a service representative.

• Check the paper type and quality. (See 

• Remove the toner cartridge, and then install 

a new one. (See "Replacing the toner 
cartridge" on page 8.5.)

• If the problem persists, the machine may 

require repair. Contact a service 
representative.

Character voids are white areas within parts of 
characters that should be solid black:
• If you are using transparencies, try another 

type of transparency. Because of the 
composition of transparencies, some 
character voids are normal. 

• You may be printing on the wrong surface of 

the paper. Remove the paper and turn it 
around. 

• The paper may not meet paper 

specifications. (See "Specifications on print 
media" on page 4.3.)

If horizontally aligned black streaks or smears 
appear:
• The toner cartridge may be installed 

improperly. Remove the cartridge and 
reinsert it.

• The toner cartridge may be defective. 

Remove the toner cartridge and install a 
new one. (See "Replacing the toner 
cartridge" on page 8.5.)

• If the problem persists, the machine may 

require repair. Contact a service 
representative.

If the printed paper is curled or paper does not 
feed into the machine:
• Turn the stack of paper over in the tray. Also 

try rotating the paper 180° in the tray. 

An unknown image 
repetitively appears 
on the next few 
sheets or loose 
toner, light print, or 
contamination 
occurs. 

You machine is probably being used at an 
altitude of 1,000 m (3,281 ft) or above. The 
high altitude may affect the print quality from 
loose toner or light imaging. You can set this 
option through the Printer Tab in printer 
driver’s properties. See page 3.2.

Copies are too light 
or too dark.

Use Darkness arrows to darken or lighten the 
backgrounds of copies.

Smears, lines, 
marks, or spots 
appears on copies.

• If the defects are on the original, press 

Darkness arrows to lighten the background 
of your copies.

• If there are no defects on the original, clean 

the scan unit. (Page page  8.3)

Copy image is 
skewed.

• Ensure that the original is face down on the 

scanner glass.

• Check that the copy paper is loaded 

correctly.

Blank copies print 
out.

Ensure that the original is face down on the 
scanner glass.

Image rubs off the 
copy easily.

• Replace the paper in the tray with paper 

from a new package.

• In high humidity areas, do not leave paper in 

the machine for extended periods of time.

Frequent copy 
paper jams occur.

• Fan the stack of paper, then turn it over in 

the tray. Replace the paper in the tray with a 
fresh supply. Check/adjust the paper guides, 
if necessary.

• Ensure that the paper is the proper paper 

weight. 75 g/m

2

 paper is recommended.

• Check for copy paper or pieces of copy 

paper remaining in the machine after a 
paper jam has been cleared.

toner cartridge 
produces fewer 
copies than 
expected before 
running out of 
toner.

• Your originals may contain pictures, solids, 

or heavy lines. For example, your originals 
may be forms, newsletters, books, or other 
documents that use more toner. 

• The machine may be turned on and off 

frequently. 

• The scanner lid may be left open while 

copies are being made.