Samsung SCX-4828FN Guía De Instalación Rápida

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Troubleshooting_ 20
9.
Troubleshooting
This chapter gives helpful information for what to do if you face an error. 
This chapter includes:
  
Understanding error codes
The following table shows all the error codes SyncThru™ Admin 5 Map Plug-in defines. You can see the error codes in 
pop-up window messages or log messages.
Brief description of meanings
Detailed description of meanings
CODE
MEANING
30011
Failed to add map – Place not selected.
30012
Failed to add map – Invalid name.
30014
Failed to save map.
30021
Failed to delete map.
CODE
SEVERITY
REASON
SOLUTION
30011
Place is not 
selected
Severe
You didn’t select a Place
When you create a 
Subplace, you have to 
select a Place for the 
Subplace to be located 
under. 
In the Create Place window, please make sure 
that you select the Place in the Select Place 
drop-down list. After selecting a Place, type in 
the Subplace Name and, if necessary, 
Description. Then click OK/Apply (See 
"Creating Place and Subplace" on page 13).
30012
Duplicate name, try 
again
Severe
The Place or the Subplace 
name already exists
Please enter a different name for the Place or 
Subplace
30014
Fail to save
Severe
There might be an internal 
error when SyncThru™ 
Admin 5  tries to save Place/
Subplace information to the 
database.
Please check the following:
1
Check if the SyncThru™ Admin 5  
Device Map Plug-in is working fine. 
Check the Windows services of the 
server on which you have installed 
SyncThru™ Admin 5. 
2
Check if the database you are using is 
working. 
3
Check the connection between 
SyncThru™ Admin 5  and your 
database. 
30021
This image is used 
in Subplace. You 
can't delete this file
Severe
The selected image you are 
trying to delete is used by 
one or more subplaces.
Please check to see if the selected image is in 
use. If it is, you cannot delete the file. If you 
really want to delete the file, change the image 
for the specified Subplace.