Delivered by experienced, certified engineers, HP Care Pack services help you keep your servers
up and running with support packages tailored specifically for HP ProLiant systems.

HP Care Packs let you integrate both hardware and software support into a single package. A
number of service level options are available to meet your needs. HP Care Pack Services offer
upgraded service levels to expand your standard product warranty with easyto- buy, easy-to-use
support packages that help you make the most of your server investments. Some of the Care
Pack services are:

•

Hardware support
— 6-Hour Call-to-Repair
— 4-Hour 24x7 Same Day
— 4-Hour Same Business Day

•

Software support

— Microsoft®
— Linux
— HP ProLiant Essentials (HP SIM and RDP)
— VMWare

•

Integrated hardware and software support
— Critical Service
— Proactive 24
— Support Plus
— Support Plus 24

•

Startup and implementation services for both hardware and software

For more information on Care Packs, refer to the HP website
(

http://www.hp.com/hps/carepack/servers/cp_proliant.html

Rack planning resources

The rack resource kit ships with all HP branded or Compaq branded 9000, 10000, and H9 series
racks. For more information on the content of each resource, refer to the rack resource kit
documentation.

Optional installation services