HP proliant bl e-class Manual De Usuario

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Troubleshooting 
 
Table I-1:  Troubleshooting: Setting Up and Accessing 
Problem Possible 
Cause Possible 
Solution 
Forgot the administrator 
user name and password 
that you configured on the 
switch module. 
Unknown 
Call HP technical support at  
1-800-652-6672 or your service representative 
and provide your interconnect switch MAC 
address (available on the MAC address label 
attached to your interconnect switch) to get a 
unique switch password. This password gives 
you Root privileges. After receiving the 
password, do the following: 
1.  Reboot the switch module. 
2.  Access the console interface. 
3.  Within 60 seconds of when the Logon 
screen displays, type the password in the 
Password field.  
4. Leave 
the 
Username field blank. 
5. Press 
the 
Enter key. The main menu will 
be displayed. 
6. Access 
the 
User Accounts Management 
option and set a new Administrator 
password.  
The interconnect switch 
does not respond and will 
not boot. 
Corrupted configuration file 
IMPORTANT: Performing the following 
procedure sets the switch configuration to 
the factory defaults and resets the switch 
Administrator name and password to null. 
1.  From the Integrated Administrator, 
connect to the interconnect switch which is 
unresponsive. 
2. Press 
the 
Enter key to display the 
interconnect switch console. 
3. Press 
the 
Ctrl+Shift+_ keys to disconnect 
from the interconnect switch. You do not 
have to log on to the interconnect switch 
at this time. 
4.  When the D)isconnect, C)hange settings, 
R)eboot Switch, E)xit command line 
displays, type R to reboot the interconnect 
switch. 
5.  When “System self test 10%” displays on 
the screen, press the pound (#) key. The 
following message displays, ”Do you want 
to load the default configuration? (y/n)”. 
6. Type 
y to load the factory default 
configuration. 
continued 
I-2 
HP ProLiant BL e-Class C-GbE Interconnect Switch User Guide 
  
 
HP CONFIDENTIAL Codename: DeLorean Part Number: 263682-002 Last Saved On: 2/5/03 10:54 AM