Gateway GT5062b Manual De Usuario

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3

When the prompt “Press any key to boot from CD 
or DVD” appears, press any key on your keyboard. A list 
of valid boot devices appears.

4

Press the arrow keys to select the drive containing the 
Windows DVD, then press E

 and follow the 

on-screen instructions.

5

After Windows is completely re-installed, use the 
software and driver recovery discs you created to 
recover your computer’s pre-installed software and 
device drivers. For instructions, see 

Telephone support

Before calling Gateway Customer Care

If you have a technical problem with your computer, follow 
these recommendations before contacting Gateway Customer 
Care:

•

Make sure that your computer is connected correctly to 
a grounded AC outlet that is supplying power. If you use 
a surge protector, make sure that it is turned on.

•

If a peripheral device, such as a keyboard or mouse, 
does not appear to work, make sure that all cables are 
plugged in securely.

•

If you have recently installed hardware or software, 
make sure that you have installed it according to the 
instructions provided with it. If you did not purchase the 
hardware or software from Gateway, see the 
manufacturer’s documentation and technical support 
resources.

•

If you have “how to” questions about using a program, 
see:

•

Online Help

•

Printed documentation

•

The Microsoft Windows documentation

•

The software publisher’s Web site

•

See the troubleshooting section of this chapter.

8512243.book  Page 111  Monday, February 12, 2007  4:35 PM